PEDTest New Zealand (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

This policy applies to personal information collected through our website and related services.

1. Information We Collect

We collect personal information solely for the purposes of processing orders, delivering products, and providing customer support. Your confidentiality is important to us. Personal information is not sold to third parties, nor is it provided to law enforcement unless required by a binding legal order under New Zealand law.

We may collect personal information including, but not limited to:

Name

Email address

Phone number

Business or organisation name

Billing and New Zealand shipping details

Order and transaction details

Any information you submit via contact or enquiry forms

We also collect non-identifying technical information, including:

IP address

Browser type and device information

Pages visited and actions taken on our website

2. How We Collect Information

We collect information when you:

Submit a form or enquiry on our website

Place an order through our online store

Contact us via email or phone

Interact with our website (via cookies and analytics tools)

3. How We Use Your Information

We use personal information to:

Respond to enquiries and provide requested information

Process orders and secure payments

Deliver products to valid New Zealand addresses

Communicate with customers regarding orders or support

Improve our website, services, and customer experience

Meet legal, tax, and regulatory obligations in New Zealand

We do not sell, rent, or trade personal information to third parties.

4. Payments and E-commerce

Payments: Online payments are processed securely using Till Payments. We do not store or process full credit/debit card numbers on our servers.

Store Platform: Our website uses WooCommerce to manage product listings, process orders, and manage customer details necessary to fulfill purchases.

5. Analytics and Cookies

We use Google Analytics to understand how visitors interact with our website, helping us improve site performance and usability. Google Analytics collects aggregated data such as:

Pages visited and time spent on site

Device type, operating system, and browser info

This information is aggregated and does not personally identify individual users.

Our website uses cookies for essential site functionality and performance analytics. You can disable or manage cookies through your web browser settings, though doing so may affect website functionality.

6. Email Communications

Emails sent to and from our business are managed through Google Workspace (Gmail). Any personal information communicated via email is treated confidentially and used solely for legitimate business and customer service purposes.

7. Disclosure of Information & Overseas Service Providers

We may disclose personal information to trusted third-party service providers necessary to run our business, including:

Payment processors (Till Payments)

Website hosting and platform providers (WooCommerce)

Analytics providers (Google Analytics)

Email service providers (Google)

In accordance with Information Privacy Principle 12 (IPP 12) of the New Zealand Privacy Act 2020, where personal information is stored or processed by overseas service providers (such as cloud servers hosted by Google), we ensure these providers are subject to privacy safeguards that are comparable to those under New Zealand privacy law.

8. Scope of Operations

PEDTest New Zealand operates and ships exclusively within New Zealand. We do not ship to international addresses. While our customer base is located within New Zealand, infrastructure services (such as cloud hosting, analytics, and email processing) may involve third-party servers located in overseas jurisdictions.

9. Data Security & Incident Response

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

In the event of a privacy breach that causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner (OPC) as required by the mandatory breach reporting rules under the New Zealand Privacy Act 2020.

10. Access and Correction Rights

Under Information Privacy Principles 6 and 7, you have the right to:

Request access to the personal information we hold about you

Request corrections to your personal information if you believe it is inaccurate, out of date, or incomplete

To submit an access or correction request, please contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page and will take effect immediately upon posting.

12. Contact Us

If you have any questions, concerns, or privacy complaints regarding how we handle your personal information, please contact us at:

PEDTest New Zealand

Email: [email protected]