Welcome to PED Test New Zealand. This Shipping Policy outlines our shipping procedures, delivery timeframes, and terms for all orders placed through our website.

All shipping services operate in compliance with the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

1. New Zealand Domestic Shipping Only

Strict Regional Limitation: We exclusively supply and ship to valid physical addresses and PO Boxes within New Zealand (including Rural / RD addresses).

No International Shipping: We do not ship to Australia or any other overseas destinations. Orders placed with non-New Zealand shipping addresses will be automatically cancelled and refunded.

2. Discretion & Plain Packaging

We understand that privacy and confidentiality are paramount when purchasing harm-reduction testing supplies:

All orders are dispatched in plain, unbranded packaging (satchels or standard courier boxes).

There is no mention of "PEDTest," drug testing, or reagent kits on the exterior label.

3. Order Processing Times

Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding New Zealand public holidays).

Orders placed on weekends or public holidays will be processed on the following business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

4. Shipping Rates & Delivery Estimates

Standard courier delivery timeframes within New Zealand are typically:

Standard NZ Urban Delivery: 1–3 business days

Rural Delivery (RD): 2–5 business days

PO Box / Private Bag Delivery: 1–3 business days

Shipping costs are calculated at checkout based on your delivery address.

Note: Delivery timeframes are estimates provided by third-party courier services. Unforeseen carrier delays caused by extreme weather, network congestion, or public holidays are outside our direct control.

5. Order Tracking

Once your package is collected by our carrier, a tracking link will be emailed to you. Please allow up to 24 hours for tracking updates to register on the courier's system.

6. Address Accuracy & Non-Delivery

Customer Responsibility: It is your responsibility to ensure that your delivery address (including unit number, street name, suburb, and postcode) is complete and accurate at checkout.

Returned Packages: If a parcel is returned to us due to an incorrect or incomplete address provided by you, or failure to collect from a courier depot, you will be responsible for the cost of re-shipping the item.

Carrier Delays & Lost Items: Under the Consumer Guarantees Act 1993, we are responsible for ensuring your goods arrive safely. If your package appears lost or significantly delayed in transit, please contact us immediately so we can launch an inquiry with the courier service on your behalf.

7. Damaged Items in Transit

If your items arrive damaged, leaking, or compromised upon delivery:

Contact us within 7 days of delivery at [email protected].

Provide your order number and attach clear photographs showing the damage to the outer packaging and internal contents.

Once verified, we will arrange a replacement or remedy in accordance with your rights under the Consumer Guarantees Act 1993.

8. Contact Us

For any questions or support regarding your shipment, please contact:

PED Test New Zealand

Email: [email protected]